Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials are Hug Rugs made from?
Our rugs are crafted from a premium blend of sustainable organic cotton and recycled polyester, ensuring a soft touch that is both durable and eco-friendly.
How do I clean my Hug Rug?
Most of our rugs are machine washable on a cold, gentle cycle. For larger area rugs, we recommend professional cleaning or spot cleaning with a mild detergent to maintain fiber integrity.
What is your return policy?
We offer a 30-day 'Comfort Guarantee.' If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are these rugs safe for homes with pets and children?
Absolutely. All Hug Rug products are non-toxic, OEKO-TEX certified, and feature a non-slip backing to ensure safety for your entire family.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available if you need your rug sooner.